Questions we get asked
Most of what people email us about is answered below. If yours isn’t, write to team@apollobrands.net and we’ll reply.
Paying for an order
Interac e-Transfer or cryptocurrency. That's the full list. We have no card terminal of any kind, so we never see or keep a card number. Crypto goes through NOWPayments and knocks 10% off your merchandise.
Choose e-Transfer when you check out. The next screen shows the total, the email address the money goes to, and a short reference code that looks like VC-7K4M2Q. Open your banking app, send the transfer, and paste that code into the message box. The code is how we tie your money to your order, so please don't leave it out. When the transfer reaches us we mark the order paid and get it packed. If nothing arrives within 48 hours, the order is cancelled and you can simply place a new one.
No. Cans go to whoever pays first. We check stock when you place the order, but we don't reserve it, so if something is running low it's worth sending the transfer straight away.
No minimum. We sell for personal use, though, so a very large order may get a quick email from us before it goes out. If you're buying for a store, our wholesale page is the better route.
Usually, yes, as long as it hasn't shipped. Email team@apollobrands.net with your order number and tell us what to change or whether to cancel. The sooner we hear from you, the better the odds.
Getting it delivered
Plan on 2–4 business days once your parcel leaves us. BC addresses tend to be quickest. The province-by-province breakdown is on our shipping page, and every parcel carries tracking from the day it's booked.
Nothing once your order passes CA$150. We pay for the least expensive service at checkout; choose a quicker one and you're charged just the gap between the two. Below the threshold, checkout quotes a rate for your exact address.
Not at the moment. We post to every province and territory from British Columbia, and that's where we stop.
Give a stalled parcel a day or two first, since most of them start moving again on their own. If it still hasn't budged, or the carrier says it was delivered and you can't find it, email team@apollobrands.net with your order number and we'll take it up with the carrier for you.
The pouches themselves
On every product page, in milligrams of nicotine per pouch. Two cans with the same flavour name can differ a lot, so check the number rather than the colour of the lid. Nicotine is addictive. We sell only to adults who already use nicotine, and we will not suggest a first strength to someone who has never used it.
No. Every pouch we sell is tobacco-free. Inside you'll find nicotine, plant fibre and flavouring, and in our nicotine-free cans, just the last two.
Somewhere cool and dry, with the lid shut. A lot of people keep spares in the fridge.
Most lids have a little compartment for exactly this. Put used pouches in the household garbage. Please don't flush them.
Age and the law
Yes. You must be 21 or older to buy from us. You confirm your age at the gate the first time you visit.
Oral nicotine pouches fall under federal rules set by Health Canada. Its current position is that oral nicotine pouches containing more than 4 mg of nicotine per pouch belong on the Prescription Drug List. Provinces can layer their own rules on top of the federal ones. We print the nicotine content of every can on its product page, so you can always see exactly what you are looking at.