Privacy Policy

Effective November 10, 2026 · Version 2026.11.1

Velo Canada (86 N Bend St #108, Coquitlam, BC V3K 6H1) is responsible for the personal information described here. We keep only what we need to sell to you and deliver your order, and we handle it in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

The information we hold

• For an order: your name, email address, delivery address and what you bought.
• If you join our mailing list: your email address, kept for that purpose.
• If you open a Pouch Club account: your email address, how you sign in and your credit balance.
• If you apply for wholesale or our affiliate programme: the details on your application.
• If you write to us: your message and whatever details you include in it.

Card details are not on this list because we never collect them. The site has no card form and we do not take card payments. You send an Interac e-Transfer from your own bank, and a crypto payment is processed by NOWPayments.

Why we use it

• To pack and deliver your order, which means giving your address to the shipping carrier.
• To email you order confirmations, tracking updates and replies to your questions.
• To send marketing email, but only if you asked for it. Every one carries a one-click unsubscribe link.
• To meet our legal duties, such as keeping tax records and enforcing our age minimum.

Who else sees it

We do not sell personal information, and we share it only with the companies that help us run the shop: our database host, our email service, our shipping carriers and our payment processors. For crypto orders that is NOWPayments, which keeps its own payment records. e-Transfers stay between your bank and Interac. Each provider receives only what its part of the job needs and is expected to keep it secure.

Asking for your information

You are entitled to see the personal information we keep on you, to have mistakes in it fixed, and to have it erased. Some records, such as those we must keep for tax, may have to stay. Send any request to team@apollobrands.net and we will deal with it promptly.

Cookies

How the site uses cookies and browser storage is explained on our Privacy & Cookies page.

Reaching us about privacy

Email team@apollobrands.net, or write to Velo Canada, 86 N Bend St #108, Coquitlam, BC V3K 6H1.