Returns & Refunds

Effective November 10, 2026 · Version 2026.11.1

Every request below starts the same way: email team@apollobrands.net and include your order number.

Our mistake or the carrier’s

If a parcel turns up damaged, short of something, or holding the wrong products, let us know within 7 days of delivery and attach a photo or two. We will send the affected items again or refund them in full. You don’t need to post anything back to us.

If tracking hasn’t changed for 3 business days or more, or the carrier shows the parcel as delivered and it isn’t there, tell us. We open a claim with the carrier and, once it has looked into it, either reship the order or refund it.

You changed your mind

You have 14 days from delivery to send back sealed, unopened products, and we refund what you paid for them in full. Email us first and we will reply with the return address and what to do. Postage for a change-of-mind return is yours to cover.

Opened cans

Once a can has been opened we can’t take it back, because pouches go in your mouth and cannot be resold. That said, if a can seems dried out or just not right, still write to us. In most cases we will replace it or give you credit.

How the money comes back

We refund through the same method you paid with.

• Interac e-Transfer: the refund goes by e-Transfer to whichever email address sent us the original payment, normally within 1 to 2 business days of agreeing the refund.
• Crypto: tell us a wallet address and we pay the refund into it, in the same coin you used, converted at that day’s rate. We refund the dollar value of the order, not the number of coins, so if the price has moved since you paid, the coin amount you receive will be different.